1. Subscriptions
Upgrades are immediate and prorated. Downgrades and cancellations take effect at the end of the paid period unless applicable law requires otherwise.
2. Payment failure
A failed renewal receives 7 days of normal access and 7 more days of read-only dashboard access while redirects stay active. The account then returns to Free.
3. Excess after downgrade
You have 14 days to choose what stays active. After that, custom domains are paused and the 25 most-used links remain on the shared domain. Data is not deleted automatically.
4. US$1,100 Founder offer guarantee
For the explicit US$1,100 Founding Sponsor offer, you may request a full refund within 7 calendar days after payment confirmation. A request made within that window guarantees a full refund of the amount paid to URLPivot, without deductions for work or benefits already delivered.
Request it through /support or support@urlpivot.app, providing the order and purchase email without sending card details. The 7-day window is the deadline to submit the request; identity and purchase verification do not remove the guarantee when the request was submitted on time. Processing and credit availability follow Stripe and payment issuer timelines.
Applicable statutory rights and requests arising from proven service failure remain available after that window. Editorial review and manual fulfillment do not waive those rights.
5. Other purchases and contributions
The express commercial guarantee above applies to the Founder offer, not to a generic contribution merely because its amount is the same. Other purchases follow applicable law, the nature of the purchase and any expressly offered guarantee. Completed work may only be excluded from refunds where legally permitted, without limiting mandatory rights or the full Founder guarantee above.
6. Taxes
Stripe processes payment. Brazilian tax documents follow URLPivot operations and applicable law.